Privacy policy

Privacy Policy

Last updated: July 7, 2026

Jade Tile Co. ("Jade Tile Co.," "we," "our," or "us") operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a seamless shopping experience. Our online store is powered by Shopify.

Jade Tile Co. is an independent American mahjong accessory company. We are not affiliated with, endorsed by, sponsored by, or associated with the National Mah Jongg League (NMJL®).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect:

  • Contact Information: Your name, billing address, shipping address, email address, and, if you choose to provide it, your phone number.

  • Payment Information: Payment method, transaction details, and payment confirmations. Payment card information is securely processed by our payment providers and is not stored by Jade Tile Co.

  • Account Information: Username, password, account preferences, and settings.

  • Order Information: Products viewed, items added to your cart or wishlist, purchases, returns, exchanges, and order history.

  • Communications: Information you provide when contacting us for customer support or other inquiries.

  • Device Information: IP address, browser type, operating system, device identifiers, and similar technical information.

  • Usage Information: Information about how you use and navigate our website and Services.

How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to emails, contact us, or otherwise interact with our Services.

  • Automatically through cookies and similar technologies when you browse our website.

  • From Shopify and trusted service providers that help us operate our business.

  • From trusted third parties where permitted by applicable law.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders.

  • Process payments securely.

  • Ship products and provide order updates.

  • Provide customer support.

  • Manage your account.

  • Process returns and exchanges.

  • Personalize and improve your shopping experience.

  • Improve our website, products, and Services.

  • Send promotional emails if you have subscribed or where otherwise permitted by law.

  • Prevent fraud and protect the security of our Services.

  • Comply with legal obligations.

How We Share Your Information

We may share your information with:

  • Shopify and trusted service providers that assist with payment processing, order fulfillment, shipping, website hosting, analytics, email communications, and customer support.

  • Professional advisors or government authorities when required by law.

  • Third parties involved in a business transaction such as a merger, acquisition, or sale of assets.

  • Other parties when you direct or authorize us to share your information.

We do not sell your personal information for money.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active.

  • Remember your preferences.

  • Improve website functionality and performance.

  • Analyze website traffic.

  • Help provide relevant advertising where permitted by law.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

Shopify

Our online store is hosted by Shopify. Shopify processes certain information to provide and improve the Services. Information submitted through our website may also be processed by Shopify in accordance with Shopify's Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing personal information.

Children's Privacy

We are committed to protecting children's privacy. While we offer products designed for children, including kids' mahjong cards, purchases should be made by a parent, guardian, or other adult. We do not knowingly collect personal information directly from children except as permitted by applicable law. If you believe a child has provided us with personal information inappropriately, please contact us at hello@jadetileco.com, and we will work to address the request promptly.

Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services.

  • Complete transactions.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Request a copy of your personal information.

  • Opt out of certain marketing communications.

  • Withdraw consent where applicable.

To exercise any applicable privacy rights, please contact us using the information below.

International Transfers

If your personal information is transferred outside your country of residence, we will use appropriate safeguards where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: hello@jadetileco.com

Mailing Address:
Jade Tile Co.
10102 S Redwood Rd, #95014
South Jordan, UT 84095
United States

Trademark & Affiliation Notice

Jade Tile Co. is an independent American mahjong accessory company. We are not affiliated with, endorsed by, sponsored by, or associated with the National Mah Jongg League (NMJL®). Any reference to NMJL® is made solely to identify compatibility where applicable and does not imply any affiliation, endorsement, or sponsorship.